---
title: "Cypress Help Center"
url: "https://www.cypress.io/support"
description: "Find step-by-step guides to use and troubleshoot Cypress in the docs. Cypress Cloud customers can also contact the Cypress support team directly."
---

# Cypress Help Center

Search the docs, get help from the community, or ask our support team.

[Documentation Our super thorough docs show you how to use and troubleshoot Cypress, step by step.](https://on.cypress.io/)[Subscription & Billing Review your latest invoices, update your billing information, or manage your subscription on Cypress Cloud.](https://on.cypress.io/set-up-billing)

### Support tickets

Sign in to a Team, Business, or Enterprise account to submit a ticket via Cypress Cloud.

[FAQs Not finding what you need in our docs? We may have answered your question in our FAQs.](https://on.cypress.io/faq)[Join us on Discord Connect with fellow Cypress users to share best practices, ask questions, and learn tips & tricks.](https://discord.com/invite/cypress)[Report a bug Are you a Cypress app user? Report issues or search for existing bugs here.](https://on.cypress.io/new-issue)

## [](#plans)Support plans

Our support offerings ensure your organization has the resources and responsiveness to meet your needs.

### Starter

### Team

### Business

### Enterprise

Customer support level

Community

Standard

Standard

Premium

Prioritization of tickets

–

–

–

Included in plan

SLAs

N/A

8 - 24 hours \*

8 - 24 hours \*

3 - 8 hours \*

Business hours

N/A

8am-8pm ET (M-F)

8am-8pm ET (M-F)

8am-8pm ET (M-F)

\*Ticket response priority times are based on standard Cypress business hours