Cypress support
We minimize business disruption by providing technical guidance to quickly overcome product issues.
Support plans
Our support offerings ensure your organization has the resources and responsiveness to meet your needs.
Free plan
Customer support level
Community
Prioritization of tickets
Not included in planSLAs
Not included in planBusiness hours
Not included in planTeam plan
Customer support level
Standard
Prioritization of tickets
Not included in planSLAs
8 - 24 hours *
Business hours
8am-8pm ET (M-F)
Business plan
Customer support level
Standard
Prioritization of tickets
Not included in planSLAs
8 - 24 hours *
Business hours
8am-8pm ET (M-F)
Enterprise plan
Customer support level
Priority
Prioritization of tickets
Included in planSLAs
3 - 8 hours *
Business hours
8am-8pm ET (M-F)
We're here to help
Browse our FAQs, search our docs, or submit a ticket to our support team
Documentation
Our super thorough docs show you how to use and troubleshoot Cypress, step by step.
FAQs
Not finding what you need in our docs? We may have answered your question in our FAQs.
Report a bug
Are you a Cypress app user? Report issues or search for existing bugs here.
Learn Cypress
Level up your testing knowledge in our all-new program focusing on the most practical elements of testing.
Plans & pricing
Have questions about our pricing? Check out our Pricing FAQs for more information.
Submit a support ticket
Need help? Submit a support ticket here and we will follow-up according to the priority of your request.
Submit a support ticket
Sign in to a Team, Business, or Enterprise account to submit a ticket via Cypress Cloud.
Have a billing question?
Please reach out directly to [email protected] for further billing questions.
Join the Cypress Community on Discord
Connect with your fellow Cypress users to share best practices, ask questions, and learn new tips & tricks
Join us on Discord